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Quality customer service is a key ingredient to our success. We want to make it easy for you to contact us—anytime from any place. We’re here to help you by phone or by e-mail to answer any of your questions and concerns. We want to serve you quickly, conveniently and comprehensively.

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Industrial Bank Client Service Call Center

Industrial Bank is closed for all major holidays.  

Our Client Services team is available Monday - Friday 8:30am - 6:00 pm and Saturday 9:00am - 1:00pm Eastern Standard Time, 202-722-2000 or e-mail customerservice@industrial-bank.com.

 

When you contact us by email, please do not include any non-public personal information such as account number, social security number or tax identification number. If additional information is needed to research your request we will contact you with specific instructions on how to communicate any personal information. Your interest in Industrial Bank is appreciated!

Financial Education - Identity Protection

Never provide your personal information such as SSN, account numbers, PIN number to anyone over the phone or via email unless you have initiated the communication.  Industrial Bank will never randomly call or email you requesting your personal information

Industrial Bank Routing Number: 054000959

Frequently called numbers: 

  • ATM or Debit Card Hotline: 202-722-2000
  • Reporting a Lost or Stolen VISA™ Check Card: 1-800-472-3272
  • Reporting a Lost or Stolen MasterCard™ or VISA™ Credit Card: 1-800-423-7503
  • Online Banking Client Support: 202-722-2000 Monday - Friday from 8:30 am - 6:00 pm.
  • Telephone Banking: 1-888-428-1122
  • Deluxe Business Check ordering: 1-800-328-0304 Personal Check ordering: 1-877-838-5287

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Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

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